Terry Savage and The Chicago Sun Times Put New Era Debt Solutions To The Test

Posted by NewEraDebt on Jun 28, 2010 | 7 comments

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The following article appeared today in the Chicago Sun Times…

Firm accepts challenge and saves reader big bucks — but it’s still buyer beware

June 28, 2010

BY TERRY SAVAGE

Over the years, I have written several columns about the dangers of debt settlement firms. My main complaint is that they are expensive, unregulated and may cause more problems for your credit than they solve.

Most of these companies suggest you stop paying your credit card bills — and instead divert that monthly amount to a set-aside account. When you’ve accumulated enough money, they’ll take their fees — and then they’ll try to negotiate a settlement with your creditor for less than the full amount you owe.

CALCULATING FEES

NewEraDebtSolutions.com takes most of its fees based on performance. A client pays only 3 percent of the debt owed as an upfront retainer, payable over two months. Then an additional 15 percent of the total amount owed is paid to New Era when a successful negotiation is concluded. And the consumer gets a 1 percent refund for completing the program.

Plus New Era offers guarantees: If a consumer does not save at least 25 percent of the debt with any one creditor, they are not charged a settlement fee on that portion of the debt. And if the consumer doesn’t receive at least one settlement offer for less than 50 percent of the balance, during the first year, they can get a return of 100 percent of any fees they have paid.
While the consumer ultimately owes 17 percent of the gross debt amount in fees, most of that amount is based on performance — a successful completion of the negotiation.

The company says it will negotiate credit-card debt, outstanding medical bills, repossessed vehicle debt, and general unsecured debt. They do not get involved with mortgage or home-equity debt or student loans.

One other note: The amount of the debt grows during the negotiation period because interest and penalties accrue. But the fees are charged on the original amount of debt the consumer brings to New Era.

Each client has a dedicated service representative and a dedicated negotiator to handle their account.

There’s no guarantee of a settlement, but they get their fees. In the meantime, your account becomes seriously delinquent, your credit is further ruined — and the card issuer may even get a judgment against you, and garnish your wages.

The sad fact is that with most of these companies, the debtor never accumulates enough cash to make an offer to the card issuer — but the negotiating company gets paid anyway.

An exception to the rule

After writing a column on this topic, I received a call from Alex Viecco, vice president and co-founder of New Era Debt Solutions, based in Camarillo, Calif. Viecco spent some time trying to convince me that his company was different, and that they really do have a track record of helping debtors reduce their obligations. Plus, they only collect most of their fee when a debt-reduction deal is consummated.

Viecco claimed that New Era has put thousands of people through this program, and that their clients wind up paying an average of only 44 percent of the “enrolled balance,” not including fees. Its website boasts that it has settled over $153 million of gross debt.

I still wasn’t convinced. Plus, I must admit to a bias that says if you took on the debt, you should make every effort to repay it in full, instead of getting out of it.

A profitable coincidence

By strange coincidence that very same week, I received an e-mail from a man called Peter, who explained that he had roughly $27,000 in credit-card debt and couldn’t even make the minimum monthly payments. However, he was expecting a tax refund of approximately $10,000. Peter wanted my opinion on using a debt negotiation service.

I gave him my negative views and warnings, but I also remembered my recent conversation with Alex Viecco. Would he be interested in experimenting? I offered to put him in touch, while warning him of the dangers to his credit should the process go awry.

After discussing the process with New Era, Peter decided to go ahead with the debt negotiation program. With the permission of both, I followed the progress over the next few months. Of course, this wasn’t a fair test of the service, because the company knew that I would be monitoring the results.

The results were quite a surprise to me, to say the least.

Peter entered the program with $26,700 in debt on one credit card. He initially paid $800 as a retainer fee (of which, $400 was eventually returned to him).

New Era obtained a settlement that required Peter to pay only $7,185 to the card issuer, and an additional $3,605 in settlement fees, plus the $400 reduced deposit.

Peter saved — or, more accurately, avoided paying — $15,510. His credit report will show the debt as “settled for less than full balance.”

His reaction: “What a relief! I was fairly skeptical, and I know you were too,” he told me. “But the beauty of these guys was they didn’t take any money up front. It took them several months but they were right in saying that you have to wait a while to get a good settlement.”

So it worked for Peter — because he had the cash upfront to make a quick offer to the card issuer.

New Era says its program works even for those who must accumulate the cash, or have debt that has been sold to a collection company.

This is NOT an endorsement of New Era, or of any other debt settlement firm. Nor is it a moral judgment about the issue of dumping out of your obligations. But to be fair, I had to tell this story. I trust my readers to judge for themselves. And that’s The Savage Truth.

Terry Savage is a registered investment adviser and a co-host of “Monsters and Money in the Morning” on WBBM-Channel 2 from 5 to 7 a.m. weekdays. Post questions on Terry’s blog: terrysavage.com and blogs.suntimes.com/savage.

About New Era Debt Solutions

For more than a Decade, New Era Debt Solutions has helped financially struggling families, settling over 170 Million dollars in credit card debt and getting them back on a strong financial footing. With an A+ BBB rating and 1,000's of satisfied clients, New Era Debt Solutions is a company you can trust with your Family's Financial Future. I guarantee it. - Dan Smith, President

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